Service Instruction FAQ

  • Paysable has set frequently asked questions (FAQs) to give faster answers to customers' questions.
  • If you cannot find answers from FAQ, please contact customer service center. We're ready to help you.
  • For customers who have delays in transactions due to self-verification problems, please refer to contents on self verification for service usage first.

If you'd like a refund Paysable balance, please leave an inquiry at our customer service center.

The Paysable balance refund criteria are as follows:

1. The refund of the Paysable balance will be refunded to the PayPal account you paid for.

2. If you request a refund of the entire Paysable balance accumulated for multiple transactions, it will be exchanged at the current Payable exchange rate, and if you request a refund for each transaction, it will be refunded by applying the exchange rate at the time of the past transaction.

3. The refund process will take up to 5 days.

Please contact our customer service center if you have more questions.

In the Paysable transaction, the amount you paid will be received in US dollars through an affiliated financial institution, converted into KRW, and finally received in Paysable. Therefore, all your payments will be exchanged according to the exchange rate provided by the affiliated financial institution. You can check the exchange rate on our website.

'Waiting for Payment' means our system is waiting for PayPal's notification message of your payment.

If you failed to complete a PayPal payment for any reason, please ignore the transaction and make a new transaction.

Please note that in accordance with Korean laws on eCommerce, we have to keep records of all transactions, including canceled/failed/incomplete ones, so we cannot remove them from your transaction history. However, such transactions will not affect your future transactions in any way, so please ignore them.

Please note that the transaction may be delayed due to the verification process in the following cases.

- Change the PayPal account.

- Use more than one Payable/PayPal account (ID)

(We recommend you use only one Paysable/PayPal account per person.)

- Korean banks go under system maintenance during 23:30 - 01:00 KST, so please avoid that time when you make an auto purchase transaction.

The membership withdrawal will proceed within 24 hours after you request the membership withdrawal through the customer center. Your personal information is deleted within 24 hours; however, please understand that the transaction history will be maintained for five years under the Electronic Transaction Act.

Reception of the e-mail can be restricted due to the policy of the e-mail service provider.

If you didn't receive a verification email, please inform us as a customer center.

For safe transactions, login is restricted if you fail to log in more than 5 times. If you are experiencing any inconvenience, please contact our customer service with the following information.

1. Your name registered on Paysable.

2. Recently used Paypal ID.

3. Your birth date.

4. A copy of your photo ID

When you contact customer service with the correct information, our management team will check and clear the restriction.

Though all the transactions are indicated as USD, the payment is made based on the actual currency you use if you use Paypal. For instance, if the bank account or credit card registered on Paypal use CAD as its currency, CAD applicable to USD will be paid.

Paysable offers multiple services for people who live overseas to purchase K-goods and enjoy Korean culture.

*Paysable Services

1. Payment Agency Service

: This service assists you in making a payment in real time. 

- Order the items yourself on the Korean website, SNS seller, etc.

- Choose Bank Transfer (without bankbook) or Virtual Account as payment method.

When you have trouble purchasing items through a credit/debit card on Korean Online Shop, you can select "Bank transfer/deposit without bankbook(무통장입금)" or “Virtual Account(가상계좌)” as a payment method.

2. Purchase Agency Service

1) Gift Card

: You can purchase an online coupon that can use on the Korean website. 

ex) Culture Land Gift Card (Moonhwa Gift Card), Happy Money Online Gift Card, Nexon Play Card, Teencash, Eggmoney, etc.

2) Manual Purchase

: This service assists your purchase/order from beginning to end.

*Just provide us with detailed information about the items. Then, we purchase the items on behalf of you.

3. Delivery Agency Service

We offer a free storage period for a year for each package, and we merge your packages and deliver them at a reasonable price.

*Verification Procedure

A verification process is required if you use our service for the first time. After completing the verification process, your transaction will be automatically processed in real time without additional verification. 

- Verification document: a copy of a valid photo ID such as a Passport, driver's license, etc.

*Photo/Date of Birth/Your name should be shown clearly.

- If you do not submit the document, you cannot use our service freely.


- We recommend you use only one Paysable account per person.

- Your transactions could be delayed if you use multiple Paysable/PayPal accounts.

- Korean banks go under system maintenance during 23:30 - 01:00 KST, so please avoid that time when you make an auto purchase transaction.

Paysable Office hours: Mon-Fri 10:00~18:00(KST) 
Contact number: +82 - 70 - 4099 - 4260

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