Service Instruction FAQ

  • Paysable has set frequently asked questions (FAQs) to give faster answers to customers' questions.
  • If you cannot find answers from FAQ, please contact customer service center. We're ready to help you.
  • For customers who have delays in transactions due to self-verification problems, please refer to contents on self verification for service usage first.

If it is difficult to proceed with the payment due to the monthly limit, please leave an inquiry at our customer service center with the below document. 

- Statement of bank/credit card transaction that includes the latest Payable transaction details.

Our account manager will reset your limit after reviewing it.

However, under the Foreign Exchange Transactions Act, on a USD basis, if an individual pays more than $5,000 per transaction or $100,000 per year, Payable can restrict the use of the service so that it does not exceed $5,000 or $100,000 per service.

A verification process is required if you use our service for the first time. After completing the verification process, your transaction will be automatically processed in real time without additional verification.

A valid document is as follows:

- Verification document: a copy of a valid photo ID such as a Passport, driver's license, etc.

*Photo/Date of Birth/Your name should be shown clearly.

Please note that you cannot use our service freely if you do not submit the document.

To increase your account limit, please upload one of the following documents:

1. Scanned image of Bank/Credit Card statement, which includes your Paysable transactions.

2. Scanned copy of a posted bill (such as a phone or utility bill) with your name and address on it. (NOTE: The name and address must match what is registered to your PayPal or Credit/Debit Card.)

Please note that PayPal statements cannot be used for increasing your limit since the proof document is required by PayPal themselves.

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