Service Instruction FAQ

  • Paysable has set frequently asked questions (FAQs) to give faster answers to customers' questions.
  • If you cannot find answers from FAQ, please contact customer service center. We're ready to help you.
  • For customers who have delays in transactions due to self-verification problems, please refer to contents on self verification for service usage first.

If it is difficult to proceed with the payment due to the monthly limit, please leave an inquiry at our customer service center with the below document. 

- Statement of bank/credit card transaction that includes the latest Payable transaction details.

Our account manager will reset your limit after reviewing it.

However, under the Foreign Exchange Transactions Act, on a USD basis, if an individual pays more than $5,000 per transaction or $100,000 per year, Payable can restrict the use of the service so that it does not exceed $5,000 or $100,000 per service.

If you'd like a refund Paysable balance, please leave an inquiry at our customer service center.

The Paysable balance refund criteria are as follows:

1. The refund of the Paysable balance will be refunded to the PayPal account you paid for.

2. If you request a refund of the entire Paysable balance accumulated for multiple transactions, it will be exchanged at the current Payable exchange rate, and if you request a refund for each transaction, it will be refunded by applying the exchange rate at the time of the past transaction.

3. The refund process will take up to 5 days.

Please contact our customer service center if you have more questions.

In the Paysable transaction, the amount you paid will be received in US dollars through an affiliated financial institution, converted into KRW, and finally received in Paysable. Therefore, all your payments will be exchanged according to the exchange rate provided by the affiliated financial institution. You can check the exchange rate on our website.

A verification process is required if you use our service for the first time. After completing the verification process, your transaction will be automatically processed in real time without additional verification.

A valid document is as follows:

- Verification document: a copy of a valid photo ID such as a Passport, driver's license, etc.

*Photo/Date of Birth/Your name should be shown clearly.

Please note that you cannot use our service freely if you do not submit the document.

If the tracking information says that your package has been delivered but your package does not appear on your delivery list, please go to the following URL and search for the local tracking number:

The search result will be one of the following:

1. "Not Found"

This means that the package hasn't arrived at our warehouse. In this case, the sender may have sent your package to the wrong address, or the seller provided the wrong tracking number. Please re-confirm with the seller regarding the address and tracking number. Then, please contact our customer service center and provide us with the local tracking number of the package.

2. "Arrived"

This means the package has safely arrived at our warehouse and is currently waiting to be processed as Import, so it is normal for your package not to appear on your list yet. Please kindly wait for a few more days. The process is usually completed within a few business days. However, when we experience a large volume of orders at once, it may take up to five business days. We appreciate your understanding and patience.

3. "Imported"

In this case, the package should appear on your list. If it does not, the package is probably sorted as "Unidentified Recipient", so please contact our customer service center and provide us with the local tracking number of the package.

When the ordered item arrives at our warehouse, you can check it on your delivery list.

If you apply for delivery after selecting the items you want to ship, we merge them to provide a reasonable delivery fee.

When the packaging is completed, the status of your delivery order will be changed to "Waiting for the payment," and you can pay for the delivery fee on the detailed page.

When the payment for the shipping fee is completed, the product will be shipped to your address.

We offer a year of free storage for your imported packages.

To increase your account limit, please upload one of the following documents:

1. Scanned image of Bank/Credit Card statement, which includes your Paysable transactions.

2. Scanned copy of a posted bill (such as a phone or utility bill) with your name and address on it. (NOTE: The name and address must match what is registered to your PayPal or Credit/Debit Card.)

Please note that PayPal statements cannot be used for increasing your limit since the proof document is required by PayPal themselves.

Please use the information below when ordering at the shopping mall.

Paysable Address: 14488 2F, Ga-dong, 238, Bucheon-ro. Bucheon-si, Gyeonggi-do, Able Union Inc., #Personal Code

Contact number: 070-4099-4260

If you do not put your personal code, your package will be sorted as an 'Unidentified Package.'

'Waiting for Payment' means our system is waiting for PayPal's notification message of your payment.

If you failed to complete a PayPal payment for any reason, please ignore the transaction and make a new transaction.

Please note that in accordance with Korean laws on eCommerce, we have to keep records of all transactions, including canceled/failed/incomplete ones, so we cannot remove them from your transaction history. However, such transactions will not affect your future transactions in any way, so please ignore them.

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