Customer Support FAQ

  • Paysable has set frequently asked questions (FAQs) to give faster answers to customers' questions.
  • If you cannot find answers from FAQ, please contact customer service center. We're ready to help you.
  • For customers who have delays in transactions due to self-verification problems, please refer to contents on self verification for service usage first.
Manual purchase forwarding is for customers who have difficulties in ordering or can not use payment forwarding.
Customers also can use this service if they have to remit a large sum of money at once (above limit).
Mostly, users use this service for paying online music website, battlenet coins, homeplus, and e-mart.
Besides, Paysable provides service for customers who have difficulties in ordering at shopping malls as well.
Ways of using giftcards you bought is different based on the suppliers.
For some giftcards, you can use it without signing up. Yet, most giftcard suppliers require sign up process. So before purchasing, please check for sign up and availability status.
(You may need to go under identification process due to policy that has been changed recently)
According to the principle, giftcards can not be refunded because we send them via online mails. However, if there is a problem in using due to errors in giftcard itself, we will refund it back after checking if it has been used or not.
Users can pay for goods via Paypal or Paysable deposits charged in advance.
Please note that additional discount will not be applied if users pay using charged deposits.
Paysable sends email to all 'online delivery' users (registered as Paysable ID). Sometimes, emails sent are classified as SPAM so please check for junk files too. If emails are not even there, please contact customer center.
Digital Delivery(E-mail) is a quick method to send intangible goods such as online gift cards, coupons, e-books by e-mail.
Purchase forwarding provides these services :
1. Giftcard purchase : This service allows you to purchase Korea online giftcards cheaper.
2. Manual purchase : If ordering is difficult, or websites do not support auto purchase, we complete your order manually.
3. Auto purchase : If you can order by your self, submit the order information at auto purchase to complete your order automatically.